Service Delivery Policy

What we sell

Rashid LLC sells professional engineering services, delivered remotely. We do not sell physical goods, and nothing on this website is shipped.

Engagements fall into the categories below. The specific deliverables for any engagement are set out in a written proposal or statement of work before payment is taken.

• Custom software development — web applications, commerce platforms, internal systems and the APIs behind them
• AI automation and AI engineering — retrieval systems, agents, model integration and evaluation
• Cloud and DevOps — infrastructure, deployment pipelines, monitoring and cost work
• Technical consulting — architecture review, code review, assessments and written recommendations
• Ongoing support and maintenance retainers
• Technical education and mentorship, delivered through the brands we operate

How services are delivered

All delivery is digital and remote. Depending on the engagement, delivery takes one or more of the following forms:

• Source code delivered to a repository you own or control
• Software deployed to infrastructure you own, or to infrastructure we operate on your behalf under the engagement
• Access to a staging environment during the build, so progress can be observed rather than reported
• Written documents — architecture, assessments, reviews and handover documentation
• Scheduled video sessions for consulting, mentorship and training

Delivery timeframes

Timelines depend on scope and are agreed in writing before work begins. As a general guide:

• Enquiries receive a first response within 1–2 business days
• A written proposal follows an initial discovery call, typically within 3–5 business days
• Consulting sessions and reviews are scheduled within 5–10 business days of payment, and written outputs are delivered within 5 business days of the session unless agreed otherwise
• Development engagements begin on the start date named in the Engagement Agreement, and deliver in reviewable increments throughout — commonly every 1–2 weeks
• Support retainers begin on the date stated in the agreement and run monthly until cancelled

Confirmation and receipts

Every payment is confirmed by email. You receive an invoice before payment and a receipt once the payment has been processed, both showing the amount, the currency and what the payment covers.

If you have paid and not received a confirmation within one business day, contact us — do not assume the payment failed, and do not pay a second time.

Currency and taxes

Unless expressly agreed otherwise in writing, all fees are quoted and charged in USD. Your bank or card issuer may apply its own conversion rate or cross-border fee, which is outside our control.

Fees are exclusive of any taxes, duties or withholdings, which are the client's responsibility where applicable.

Acceptance

Deliverables are provided for review at the points agreed in the Engagement Agreement. Where a review period is specified, a deliverable is treated as accepted if no written comments are received within that period.

Acceptance does not remove our obligation to correct defects reported within the warranty period stated in the Engagement Agreement.

Access and handover

On completion of an engagement, and on settlement of all amounts due, we hand over the completed deliverables together with the relevant credentials, repository access and documentation in our possession.

Where a client wishes to take over operation of a system internally, handover includes documentation and a working session with their team.

If delivery is delayed

If we expect to miss an agreed date, we tell you before the date rather than after it, with a revised timeline and the reason.

Where a delay is caused by our own capacity or error, we do not charge for the additional time. Where it is caused by waiting on access, information or decisions from the client, the timeline moves accordingly and this is confirmed in writing.

Cancellations and refunds

Cancellation, deposits and refunds are covered in full by our Refund & Cancellation Policy, which forms part of these terms.

Territories served

Rashid LLC works with business clients internationally, subject to applicable United States export controls and sanctions law. We do not provide services to individuals or entities in countries or to parties subject to sanctions that would prohibit the engagement.

Customer service

Questions about a delivery, an invoice or an engagement in progress can be sent to contact@rashidllc.com. We answer enquiries monday to friday, 9:00 – 18:00 (utc−6), and respond within 1–2 business days.